Refund Policy – Zcratch

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes predominantly outside their trade, business or profession.

You have the right to withdraw from this contract within fourteen days without giving any reason. The period starts on the day you, or a third party other than the carrier indicated by you, receives the goods. For orders delivered in several shipments, the period starts with the last item.

Send your unequivocal statement to:

Tim Siegmund, Klausdorfer Weg 23, 12307 Berlin, Germany Email: info@zcratch.de · Phone: +49 176 708 77 801

The fastest way is our online withdrawal form.

Refunds

After receiving your withdrawal we refund all payments received, including standard delivery costs, without undue delay and at the latest within fourteen days, using the same means of payment. We may withhold the refund until we have received the goods back or you have supplied proof of return.

You bear the direct cost of returning the goods. You are only liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

There is no right of withdrawal for goods made to your specifications. For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right expires once the seal is removed.

The full statutory instructions and the model form are available under right of withdrawal.